Saatvik Medicos operates the website saatvikwellness.in. This Privacy Policy explains what personal information we collect, how we use it, and your rights under India's Information Technology Act 2000 and the Digital Personal Data Protection Act 2023.
1. Information We Collect
We collect information you provide directly when you use our wholesale enquiry form, order through WhatsApp, or call us. This includes your name, phone number, shop or clinic name, city, delivery address, and any prescription or medicine list you share with us. We do not collect payment card details.
2. How We Use Your Information
We use your information solely to process your medicine orders and enquiries, respond to your messages, arrange home delivery, and send order-related updates via WhatsApp or phone. We do not use your data for unsolicited marketing without your consent.
3. Prescription Data
If you share a prescription image or document with us for the purpose of fulfilling a medicine order, we treat it as sensitive personal data under the DPDP Act 2023. It is used only to process your order and is not shared with any third party except where required by law or by a licensed pharmacist for dispensing purposes.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it with delivery partners solely to fulfil your order, or with government or regulatory authorities if required by law.
Our website uses third-party services to receive your messages. Wholesale enquiries sent through the form on this website are delivered to our email inbox by a form service (Web3Forms). Orders and messages sent through WhatsApp are handled by WhatsApp. These services have their own privacy policies.
This website also loads its fonts from Google Fonts. When a page loads, your browser contacts Google to fetch the fonts, and Google may receive your IP address and browser details under its own privacy policy. We do not receive this information.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Order records may be retained for up to 5 years for regulatory compliance.
6. Your Rights
Under the DPDP Act 2023, you have the right to access the personal data we hold about you, correct inaccurate data, and request erasure of your data where it is no longer required. To exercise these rights, contact us at Saatvikmedicos786@gmail.com or call +91 98121 90008.
7. Cookies
This website does not use advertising or analytics cookies. It remembers your language choice (English or Hindi) in your browser's local storage on your own device, and this is not sent to us.If you open a link to a third-party service from this website, such as WhatsApp or Google Maps, that service may set its own cookies under its own policy.
8. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related queries or complaints, please contact our Grievance Officer: Rajesh Kumar, Registered Pharmacist, Saatvik Medicos, Shop No. 32, Geeta Bhawan, Jandi Mandir Road, Sonipat, Haryana 131001.
Email: Saatvikmedicos786@gmail.com | Phone: +91 98121 90008